Inteletry

Inteletry to consult on IPA project in New Zealand

Vic Cooper — Wed, 15 Jun 2011 04:01:49 +0000

Interactive Intelligence Inc. (ININ) asks Inteletry to consult on a major Interaction Process Automation (IPA) project for AIA (formerly AIG) in Auckland New Zealand. Inteletry will be the first outside consultant ever brought in by ININ to work with one of their customer on an IPA design. Vic Cooper will be traveling at the end of June for a 2 week initial engagement. The goal will be to document the “as is” process and design a “to be” replacement using IPA. Inteletry will be working closely with the local reseller, Amtel, and the ININ IPA consulting and development teams.

Cathy starts 7 month contact with Capella in Minneapolis

Vic Cooper — Mon, 06 Jun 2011 00:28:09 +0000

Inteletry signed one of our larger contracts to date with Capella University in Minneapolis and Cathy Connors will be living part time there as the lead consultant. She will be working with different business groups to define, design and implement various call center and IVR applications.

Joel headed back to India for training

Vic Cooper — Sat, 04 Jun 2011 20:37:24 +0000

We all thought going to India last year for 8 weeks getting his Cisco certification as a CCNA and Microsoft Certification as a MSCE would be enough to cure him of his insatiable thirst for geek knowledge and initials after his name but Joel Suazo has made plans again to travel to India in September to get VMware and CCNA Voice Training. The inconvenience and cost of travel is off-set by the cost of the training itself. As Joel put it “I am trying not to over certify myself at this point but think that the training is a good opportunity for me. I also think that this training is very appropriate for what I am trying to accomplish and should help with both consulting and PSO type work.
We’ll try to get Joel to post some details and maybe some pictures.