Businesses everywhere are jumping on the fully integrated and unified IP-based telecommunications bandwagon, but are often faced with an overwhelming list of challenges getting from concept to smooth deployment.
Where can I find extra help and resources to get my project done? How can I train and get my staff up-to-speed ASAP? What is the best way to work with and get support from vendors and channel partners?
Our team of consultants, system architects, programmers and project managers will work with you to help you fill any gaps in your strategy, architecture, and deployment.
Web leads to Outbound dials? Bulls-eye skills routing? Dynamic IVRs? Queuing work processes rather than just calls? We can take you to the next level. We have over 10 years of experience with all-in-one, fully integrated, VoIP base computer telephony and business process application suites.
We know contact centers. We put reporting and statistics up front where they belong. If you can’t report on it then you don’t own it. Workforce management? Check!
We are working with some of the most innovative companies in the world. Our experience includes many large call center projects that are global in scope and intensely customer friendly. Our clients include: